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Effective Date: January 1, 2024
Thank you for choosing TwoKee for your purchases. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of purchase to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item must also include proof of purchase, such as a receipt or order confirmation.
To initiate a return, please contact us at [email protected]. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your financial institution’s policies.
All payments made for services are non-refundable. Once a payment is processed, clients agree to this no-refund policy, acknowledging that funds paid are final and will not be reimbursed under any circumstances, including but not limited to dissatisfaction with the service, cancellation, or changes in project scope. This policy ensures consistency and fairness, allowing us to maintain our commitment to delivering high-quality service. We encourage clients to review service details and address any questions prior to completing their purchase.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at [email protected]. Our team will assist you in processing the exchange and provide further instructions on returning the original item, if necessary.
Video Support
We understand that sometimes issues may arise with our products. If you encounter any problems or defects, please email us at [email protected]. In certain cases, we may request that you provide a video demonstrating the issue to help us better understand the problem and expedite the resolution process.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at [email protected]. Our dedicated customer support team is here to assist you and ensure your shopping experience with TwoKee is a positive one.
Please Note
- Items purchased during promotional sales or clearance events may be subject to different return conditions. Please refer to the specific terms and conditions of each promotion for details.
- We reserve the right to refuse returns or exchanges that do not meet our eligibility criteria.
This Refund and Returns Policy applies only to purchases made directly from TwoKee.com. If you purchased our products from a third-party retailer, please refer to their return policy.
We reserve the right to update or modify this policy at any time without prior notice. By making a purchase with us, you agree to abide by the terms outlined in this policy.
Thank you for shopping with TwoKee!